Training Programs

Does your business depend heavily on the quality of customer service your Virtual Assistants (VAs) provide?

Exceptional customer service is at the core of every interaction your VAs have with your valued clients, making it essential for business success.

This workshop equips Virtual Assistants with vital skills in communication, problem-solving, and cultural awareness tailored to the needs of Australian travel agents. Participants will learn how to save time, increase efficiency, and deliver seamless client experiences that enhance your brand.

By mastering these skills, VAs will boost productivity, strengthen client relationships, and become a valuable asset to your travel business.

– Master communication techniques for effective client interactions
– Develop problem-solving strategies to handle client enquiries
– Gain cultural awareness to better support Australian clients

Suitable For:  Overseas Virtual Assistants who support Australian travel agencies.

Available online either one-on-one or as group sessions

Unlock the power of AI to elevate your travel business and personal brand.

Effortlessly integrate AI into your daily operations to save time, increase efficiency, and offer personalised services your clients will remember.

What is AI? Artificial Intelligence, or as we prefer to call it, Automated Intelligence – because there’s nothing ‘artificial’ about it. This technology is more real and impactful than ever!

The AI for Travel Agents workshop is designed to help travel professionals streamline content creation, automate customer service*, and personalise marketing through the latest FREE AI tools. By mastering these smart strategies, agents can boost productivity, enhance client relationships, and stand out in the competitive travel industry.

Facilitated by Sonja Leicester The Travel Trainer and Holly Velardo, Director of HollyDay Travel

Suitable For: Any travel agent looking to grow their business and personal brand with AI

Artificial Intelligence, or as I prefer to call it, Automated Intelligence – because there’s nothing ‘artificial’ about it. This technology is more real and impactful than ever!

One-on-one and group training are available.

GUEST SPEAKER SESSION

This workshop is also offered as a 1-hour guest speaking session, led by The Travel Trainer, Sonja Leicester, and travel agency owner Holly Velardo. It features practical demonstrations and actionable takeaways for immediate use. Discover how to integrate AI into your travel business to streamline content creation, automate customer service, and personalise marketing. Perfect for large travel agent audiences looking to boost efficiency, grow their brand, and enhance client relationships.

Effortlessly develop a memorable mindset so your clients never forget you.

The Memorable Mindset Mastery Course is designed to elevate travel professionals from ordinary to extraordinary. Using the Memorable Mindset model, coined by The Travel Trainer, this course focuses on five principles: empathy, active listening, authenticity, emotional experiences, and trust. By mastering these, travel professionals can create lasting impressions, turning customers into lifelong clients. This course highlights the significance of personal growth and genuine connections in the travel industry.

PARTICIPANTS

Perfect for every travel professional. One-on-one and group training are available.

“Sonja’s Memorable Mindset Model helped me realise how easy it is to relate quickly to people and win a sale effortlessly.”.  Penny, Glenelg

This program skillfully trains the value within your service fee schedule.

To help travel advisors convey value and a deeper appreciation for the services provided.

Experience an engaging half-day journey, brimming with high-energy interactions and hands-on learning. Uniquely crafted for your travel business, this immersive training equips each travel advisor with the skills to confidently communicate service fees to customers, translating into immediate practical applications.

Are you an ATAS Accredited travel business? We can help write your ‘Schedule of Professional Fees’ in accordance with your ATAS obligations. Contact us for more information.

PARTICIPANTS

Perfect for every travel professional

“I can’t believe I used to find it hard to charge service fees, Sonja has made this so easy now!”

This program unlocks the art of customer devotion.

Transforming travel advisors into masters of lifelong client relationships.

In just 4 hours, this hands-on, training session empowers travel advisors with a toolkit for nurturing lifelong client relationships. We guide travel advisors through each step, building trust that transcends transactions. Learn to anticipate needs, deliver beyond expectations, and foster connections that endure.

In this training session, we see the real magic happen. Creating Extraordinary Travel Professionals isn’t just our slogan, it is the promise we deliver.

PARTICIPANTS

For every travel professional who wants to be extraordinary.

“I was nervous about this training session and now I realise that there was more in me than I ever imagined, thank you, Sonja”

Empowering in-house trainers with strategies to inspire meaningful learning experiences.

How are you training your travel advisors and team?

This program is designed to equip trainers with the necessary modern skills, knowledge, and techniques needed to effectively engage others. The primary objective of our Train the Trainer program is to develop the expertise of in-house trainers who will then go on to deliver training sessions to their network, employees or other participants.

Given the transformed nature of today’s learners, trainers need to adjust their methods to captivate attention and ensure lasting retention. Acknowledging the altered dynamics of learner concentration is a really important skill.

PARTICIPANTS

For travel training professionals

This program expertly navigates sales objections.

Empower travel advisors with the confidence to seamlessly respond when a conversation with a customer becomes difficult.

A dynamic 3-hour training session is a hands-on program that equips travel advisors with proven techniques to effortlessly navigate and conquer customer objections, ranging from budget concerns and travel insurance hesitations to uncertainty. Elevate your sales expertise and ensure seamless, confident customer interactions that lead to easy successful closures.

PARTICIPANTS

Perfect for every travel professional

“I now have an authentic easy answer to all the objections and the hard questions our customers ask”

This program transforms good travel advisors into extraordinary ones.

Story banks are the special sauce of travel consulting. What are they? And why do they work?

Elevate your travel consultations with Story Banks. This 2-hour program empowers travel advisors to infuse the enchantment of human connection into their consulting. This unmatched skill becomes an everlasting part of you, a trove of golden formulas that defy forgetfulness.

PARTICIPANTS

Perfect for every travel professional

“All I can say is OMG, Story Banks is a game changer. I’ve been in travel for 17 years and never thought of this, thanks Sonja”

Uncover WHY your business is the ultimate choice.

Arming your travel advisors with comprehensive insights to captivate customers.

Crafted with precision, this tailored training aligns perfectly with WHY your business is different!

It’s HOW you bring your WHY to life that makes you and your travel business unique.

Leadership expert Simon Sinek is perhaps best known for helping businesses focus on how to stand out from similar competitors by communicating their differences.

PARTICIPANTS

Important for every person working in your business

This program is designed to unpack all the details.

And elevate your business instantly.

Six hours (full day) of step-by-step training with high energy, participation and practical outcomes – developed and delivered distinctively for your travel business, allowing each travel professional to immediately apply their new knowledge.

With our Travel Trainer Framework and Templates, we equip participants with the toolkit and sales skills to effectively apply a modern buyer’s mindset to their job, resulting in a prompt return on investment. And ultimately generate an uplift in revenue and profitability.

PARTICIPANTS

Perfect for those who have just started selling travel.

“I really enjoyed the interaction, audiovisuals and real examples.” Matias, Travel Specialist NT Now

This program is designed to get straight to the point.

And elevate your business instantly.

Three hours (half day) of supercharged training with high energy, participation and practical outcomes – developed and delivered distinctively for your travel business, allowing each travel professional to immediately apply their new knowledge.

With our Travel Trainer Framework and Templates, we equip participants with the toolkit and sales skills to effectively apply a modern buyer’s mindset to their job, resulting in a prompt return on investment. And ultimately generate an uplift in revenue and profitability.

PARTICIPANTS

Perfect for those who have been selling travel for a little while.

“Sonja designed the sales training course specifically for our business. She used real-life client examples which was great. Thank you Sonja for your time and effort, the team has gained a lot of excellent new skills”

This program is designed specifically for Supervisors and Managers.

To elevate your business with a seamless approach.

Three hours of personalised training developed and delivered distinctively for the Supervisors and Managers of your travel business, allowing the travel professional/s to immediately apply their new knowledge.

With our Travel Trainer Framework and Templates, we equip the participant/s with the toolkit and sales skills to effectively apply a modern buyer’s mindset to their job, resulting in a prompt return on investment. And ultimately generate an uplift in revenue and profitability.

PARTICIPANT

Designed for Marketing or Business Development Managers, Sales Supervisors or Managers who are interested in gaining a deeper understanding of the modern buyer’s mindset sales process. This program equips Supervisors and Managers with the necessary tools to establish a seamless approach with their team, and others in the organisation.

Connect by email direct to Sonja, sonja@thetraveltrainer.com.au